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Unable to view premium videos

Unable to view premium videos

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  • This topic has 1 reply, 2 voices, and was last updated 7 years, 6 months ago by the_professors_assistant.
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  • May 13, 2017 at 7:28 AM #64927
    Lynda
    Participant

    I am a premium member and after I log in, I am unable to view premium videos. I get the following message: “No compatible source was fond for this media”
    eg: Basic pants assembly.

    May 13, 2017 at 8:14 AM #64928
    the_professors_assistant
    Keymaster

    I checked out the basic pants assembly video and can confirm it plays when I tested it with Chrome. Are you able to view any of our premium videos? Go here https://www.professorpincushion.com/modify-my-membership and press play on the premium test video to see if you can view it. Are you using a mobile device – what is it. What browser are you using.

    If you need further help, please submit a support ticket here https://www.professorpincushion.com/support/#1487210187106-a0fe50c9-b9ee

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